Important Notice
1. Most documents should be submitted within 26 calendar days after sign date of client.
2. OnePlatform's office address is NOT accepted as correspondence address of client.
Checklist
For change of address:
1a. Personal details update ([P4])
1b. Personal Data Alteration Form ([P2]) - For SuperCare, Super Protector, Plenty Care Lady and Family Care Accident Protector
2. OnePlatform's Personal Details Update Form
For joint named policies, please also write the names of all policy owners on the form with ALL policy owner's signatory.
3. CS eform
For name change:
1. Certified copy of the Deed Poll
2. Certified copy of the new HKID Card
- For customers residing in Hong Kong but not holding a permanent Hong Kong Identity Card, both
(1) suitably certified true copies of the originals of the passport (pages bearing photo, signature and the entry chop). If client unable to provide either one of the suitably certified true copies of the originals of the full passport and national identification card,
the client can provide the following to provie their nationalities:
(a). Original of the client's signed declaration- state the reason why the client is not able to provide national ID nor Chinese passport (which are the primary document for verification); plus
(b). a valid Permit for Proceeding to Hong Kong and Macao (commonly know as 'One-way Permit') 《前往港澳通行証》(慣稱「單程通行證」) or
(c). a valid Document of Identity 《簽證身份書》(commonly know as "DI") for visa purpose.
AND,
(2) Non-permanent Hong Kong Identity card bearing photograph are needed.
3. OnePlatform's Personal Details Update Form
4. CS eform
5a. Personal details update ([P4])
5b. Personal Data Alteration Form ([P2]) - For SuperCare, Super Protector, Plenty Care Lady and Family Care Accident Protector
Zurich Customer Hotline: 3405 7150 (for general enquiries ONLY)