Important Notice
Form should be submitted within 26 calendar days to OnePlatform.
Checklist
Change of Address
1. Change of Address & Contact Information Form ([C9]) (For update address & contact information)
2. OnePlatform's Personal Details Update Form
3. CS eform
4. With effect from 29 February 2024, a valid address proof issued within last 3 months must be submitted (Do not accept e-Statement). For detail requirements and example of valid address proof, please refer to the MEMO and FAQ. (Updated: 10 Jul 2024)
Change of Name
1. Change Form ([C2])
2. OnePlatform's Personal Details Update Form
3. CS eform
4. Copy of Deed Poll or other identification document (e.g. ID card / Valid Travel Document)
5. New identification document after change of name
CTF Life Customer Hotline: 28668898