Important Notice
1. Most AIA forms should be submitted to SOD within 10 calendar days after sign date of client.
2. All the form details must be filled in ENGLISH.
3. OnePlatform's office address is NOT accepted as correspondence address of client.
4. Policy number must be filled on all AIA POS Request for Change Form, otherwise, AIA will not process the request and will return the request form. (Updated: 15 Mar 2017)
Checklist
1. Request Form for Change of Address / Telephone Numbers / Fax / Email Address / Apply "AIA e-Advice" ([R1])
Please use iChange to submit and process policy service requests for your customers.
*Including Change Address/Telephone/E-mail, Opt-Out, e-BankIn Registration, FPS Registration, Change Servicing Broker, E-advice Registration. (Updated: 13 Dec 2022)
2. OnePlatform's Personal Details Update Form
3. CS eform
4. Address proof is not required unless it is required by AIA, or OnePlatform has to conduct further verification with the client’s identity. For PRC clients, according to the MCV guidelines, if customers declare their correspondence address is in Hong Kong, address proof is required. (Updated: 24 Oct 2017)
AIA Customer Hotline: 22328888