Important Notice
The Surrender Value will be the value of the Policy Account less the Exit Charge, if applicable.
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Exit Charge applies where full or partial surrender (i.e. regular withdrawal and ad hoc withdrawal) takes place.
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The exit charge, in respect of each account, is 8.5% of relevant contribution by reducing 0.14166% each account month and then zero after the first 60 account months.
Checklist
1. Policy Alteration Form - Form A (please kindly refer to Form [P1]) Form filling tips Please provide all of requested personal information. Any incomplete personal information may result in a delay or rejection in processing your request. (Updated: 5 Jun 2024)
2. Certified true copy of identity document of Policy Owner if it has not been submitted. For non-Hong Kong/Macau permanent resident, nationality proof/travel documents copy (e.g. passport copy) is also required.
3. Address proof is not required unless it is required by Heng An Standard Life, or OnePlatform has to conduct further verification with the client’s identity. (Updated: 2 Nov 2018)
4. Complete and return separate "Self-Certification Form" (Please kindly refer to Form [S5] / [S6] / [S7]) (If applicable)
5. CS eform
Payment Method
1. Balance will be paid out to the Policy Owner(s) / Assignee in Policy Currency after 10 working days
2. For policy currency =HKD or USD, surrender value will be paid by cheque
3. For other currency, surrender will be paid by telegraphic transfer (TT) and it will be subject to the bank charge of HKD300
4. Surrender value can be converted to other currency, but subject to the exchange rate as determined by Heng An Standard Life
5. For joint owner case, please indicate the payee’s name on the Policy Alteration Form for Wealth Amplifier Investment Plan.
Heng An Standard Life Customer Hotline: 21690300