Reinstatement - AIA

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Important Notice

  1. Most AIA forms should be submitted to SOD within 10 calendar days after sign date of client.
  2. All lapsed policies owing to payment issues in the past can be reinstated, which means reinstatement is ONLY allowed for lapsed policies.
  3. There is no need for the clients to pay back the premiums during the lapsed period when he/she submit the re-instatement application. But client should submit 3 month premiums, which is allowed AIA to process the case and the set-up of DDA).
  4. Any claw back commission will be automatically repaid when the process is done.
  5. After the policy is successfully reinstated, the returned account value will be used for purchasing funds. The fund units will be credited to the policy’s account based on current fund offer prices at the time of reinstatement.
  6. Lapsed case means client has not settled premium after Grace Period (45 days) which is counted from premium due date.
  7. Reinstatement request received within 5 years from the date the policy status was changed to "lapsed".
  8. If a policy has already lapsed at the time when AIA receives the premium payment from any payment channel, the paid premium will be treated as "unknown deposit" and will be returned to policyholder if no reinstatement request is received. For reinstatement arrangement, the policyholders will have to follow the normal procedure of policy reinstatement and provide new evidence of insurability for life insurance policy.
  9. Policy number must be filled on all AIA POS Request for Change Form, otherwise, AIA will not process the request and will return the request form. (Updated: 15 Mar 2017)

Checklist

1. Request for Change Form / Subsequent Application for Personal Accident Contract ([R2]) (part B section1) (not applicable for Critical Illness and Hospitalisations plans or basic plans with riders attached) OR

2. For "B" policy number and the products listed in the below table* only: Simplified Issued Offer (SIO) Plan and Accident Plan Reinstatement Form ([A9]) OR

3. Complete Health Certificate ([H2]) if any of the following conditions are met:

   - Critical Illness and Hospitalisations plans or basic plans with riders attached (Updated: 23 Apr 2020)

   - Capital Saver policy with basic annual premium > USD120,000, OR

   - Insured's attained age = >65 of Capital Saver policy

4. AIG Capital Saver by AIA Client's Declaration ([A1]) which can accept photocopy.

5. CS eform

6. Certified HKID copy (with signature of consultant, printed full name of consultant)

7. Return to AIA the balance of the Account Value (if any) which was paid to the policy owner at time of the policy termination

8. Pay full overdue premium​​​​​​​

* The below guideline is for Guranteed Issued Offer (GIO) & Simplified Issued Offer (SIO) Plan

Payment Method

  • For monthly cases, at least 3 monthly premiums should be paid for reinstatement (Please note that a new DDA form must be submitted together.) Otherwise, please pay the next modal premium (i.e. annual, semi-annual & quarterly).
  • For other premium payment channels, please kindly refer to AIA website (updated: 23 Apr 2013)

DDA Payment

Special Case - Resume contribution during contribution holiday (Updated: 2 Jun 2020)

         As AIA can only direct debit 2 months premium from client's account. If client want to cancel premium holiday and resume autopay for deduction of premium, client at least need to pay 3-months premium manually first for reactivate the autopay in some cases. Then, the autopay will try to debit client's account for maximum 2 months premium in the next autopay date.

AIA Customer Hotline: 22328888

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