PRC Business Guide - AIA

By /

**AIA do not accept our NB submission since 09 Mar 2024**

Broker Code: 61462

Important Notice

1. Consultants must register PD Corner Access ID (individual login) before signing applications and POS forms; otherwise, AIA will not process the application. To apply access ID, please refer to OnePortal > User Guide of Portal - AIA.

2. PRC Business refers to Application with at least a PRC citizen who is either

i.) the applicant (proposed policy owner); or

ii.) the insured (aged 18 or above)

3. All PRC Businesses MUST undergo "Document Verification Procedures " (hereafter, "The Procedure (認證)") in AIA Wealth Select Centres (WSC) located in Tsimshatsui (尖沙咀)

Address Service Target Opening Hours
Room 601, 6/F, Ocean Centre, Harbour City, Tsim Sha Tsui,

Kowloon, HK (Will be closed on 18 Sep 2023)

Ascent Wealth Select Centre

Room 3601, 36/F, Tower 6, The Gateway, Tsim Sha Tsui

Broker/IFA and customers who have made reservation via iBS Ascent Wealth Select Centre

Monday to Friday: 09:00 – 18:00

Saturday: 09:30 – 16:00

Sunday and Public Holiday: Closed

Ascent Wealth Select Centre – Cashier Office

Monday to Friday: 09:00 – 18:00

Saturday: 09:30 – 16:00

Sunday: 09:30 – 13:00

Public Holiday: Closed

Note:

a) Only document verification and payment services are provided in the above verification centre. For POS, claims and other general enquiry services, please go to 12/F AIA Tower WSC, North Point.

b) No policy number will be provided in the verification center. Please obtain the correct and unique policy number in advance to avoid administrative error. The client might have to come to Hong Kong again for document verification if duplicated policy number is used.

(Updated：7 Sep 2017)

4. To obtain policy number before your submission, you may visit IFA & Broker Corner > e-Service > Request Policy No.) Appendix for Residency Rating Summary (Updated: 2 Jun 2020)

Before "The Procedure (認證) "

5. illustration of [Company Copy]([公司存根]) should be submitted:

i.) If the insured is a HKID card holder, illustration can use HK rate.

ii.) If the insured is a PRC citizen, illustration must use PRC rate (choose citizen as “NONHKMACAU” in Proposal Generation System (PGS)

6. Advanced booking for "The Procedure (認證)" should be made at least 2 day in advance.

With effect from 29 Jul 2016, all appointment for "The Procedure (認證)" should be made via iBooking system in AIA website, to access iBooking system, AIA PRC license and individual login is required. For details, please refer to Guideline; Or should you have any enquires regarding iBooking system or obtaining policy number, please send service log. (Updated: 12 Apr 2024)

7. All documents must be ready before "The Procedure (認證)". Please refer to the checklist in Appendix I.

During "The Procedure (認證) "

8. A question will be asked by an AIA staff to both the consultant and the client to confirm if both the business solicitation and the application signature place is within HKSAR. (友邦職員會向顧問及客戶確認保單的銷售流程及申請書相關的簽署是否在香港特別行政區進行。)

Remarks: If the client declares any part of the policy solicitation is conducted in the territory of the PRC; or that the solicitation is not wholly conducted in Hong Kong as appropriate, the policy application submission will be rejected immediately.

9. Payment by UnionPay (銀聯付款)

If the client would like to pay the initial premium by UnionPay Card, please photocopy the first 3 pages of the application form and go to Cashier for payment. (Please refer to the Appendix II for payment details.)

After "The Procedure (認證) "

10. All documents must be returned to OnePlatform’s SOD within 5 calendar days after "The Procedure (認證)".

Remarks: Late submission may not be accepted and the client may need to come to HK for "The Procedure (認證)" again.

11. "Instant Underwriting" could be provided by AIA.

Procedures:

i.) Go to AIA WSC for "The Procedure (認證)"

ii.) Go to OnePlatform’s SOD counter

iii.) Submit all documents to SOD staff.

iv.) Submit the Deed of Undertaking (English Version) ([D8] or Deed of Undertaking (Chinese Version) ([D9]

v.) SOD staff will return all documents to consultant in a sealed envelope after checking and scanning.

vi.) The consultant has to bring this envelope back to AIA - Mailing Room (8/F, AIA Financial Centre, 712 Prince Edward Road East, Kowloon ) , Contact Person: 2881 3371 (Vinkith Ip) or 2881 3377 (Donny Yuen) on the same day

vii.) No document is required to submit to SOD again.

Appendix I - Checklist (All AIA Plans, except ILAS and U-Life product)

1. Copy of Identity Card (both sides) [MUST]
2. Copy of Passport or Exit-Entry Permit for Travelling to and from Hong Kong and Macau. 《往來港澳通行證》 [MUST]
3. Declaration from Non-Hong Kong Cardholders([D11]) (Effective on and after sign date 1 June 2017) [MUST]
4. Address Proof Address proof is not required unless it is required by AIA, or OnePlatform has to conduct further verification with the client’s identity. For PRC clients, according to the MCV guidelines, if customers declare their correspondence address is in Hong Kong, address proof is required. (Updated: 24 Oct 2017)
5. Pending Follow Up Letter 投保跟進確認書 ([P1]) [Recommended]
6. Juvenile Health Declaration Form 身體健康狀況聲明書 ([J1]) ONLY if insured aged below 15 days 新生嬰兒
7. Amendment Form for Politically Exposted Person ([A2]) (if applicable)
8. Grandparent as Owner – Trustee Declaration ([G1])

Grandparent as Owner – Authorization Letter ([G2])

Grandparent as Owner – Consent Letter ([G3])

 PRC Operation Guidelines – grandparents are allowed to purchase life insurance for their grandchildren
9. Other documents as required in particular product checklist
10. Amendment to Application For Policy ([A3]) (For Proposed Insured/Insured age below 18 Juvenile Questionnaire) applying Smart Care Pro / Prime Care Rider/ Prime Care Pro 2 / Protect Elevator / Protect Elevator Plus

Additional Document if applicable)

1. Individual AIA Vitality Membership Application Form  ([I2])

  • PGS (Found in Vitality Corner in AIA Website) includes respective “AIA Vitality Series” Plan
  • Annual AIA Vitality Membership Fee HKD300 paid together with premium
  • Only apply for below products (For details, please refer to AIA Memo A2016249) (Updated: 02 Jun 2017):

 

Super Good Health 2 Basic Plan and Rider
CEO Essential Medical Pearl Series 2 Basic Plan and Rider
Cancer Guardian Pearl Series Basic Plan and Rider
Superior Critical Illness Rider Pro Rider only

Appendix II - Payment Method

1. PPS (only applicable for the bank account which setup in Hong Kong)

2. ATM (only applicable for the bank account which setup in Hong Kong)

3. CHATS

4. Personal Cheque: Payable to "AIA International Limited"

5. Cash (up to US$ 15,000) [Note: Must pay in the cashier counter in AIA WSC]

  • For initial premium by cash payment for G-prefix policy, the maximum limit of any cash payment for initial premium is USD15,000 (or its HKD equivalent) per policy. In case client would like to pay initial premium by cash payment with amount exceeding USD15,000 (or its HKD equivalent) for particular G-prefix policy, the client is required to complete the Declaration Form for Cash Payment and Payment Form for New Policy ([D14]).

6. Transfer from other AIA policy(ies) [The client must make the request during “The Procedure” (認證)]

7. Bank (up to US$15,000) [Note: only applicable at Citibank]

8. Online banking (only applicable for the bank account which setup in Hong Kong)

9. Tele-transfer

10. Credit card (Visa / Master/JCB) [Note: only accept local credit card]

11. Union Pay Card

12. Bank Draft: Payable to "AIA International Limited"

13. MCV Customer Payment Channels Summary (Updated: 30 Dec 2019)

14. Payment Form for New Policy [P11]

​​​​​​​

Appendix IV PRC Important Fact Statement for Mainland Policyowner (Required for ILAS & Non ILAS products)

- Important Fact Statement for Mainland Policyholder ([I3])
- Required by OCI with effect from 1 September 2016. For details, please refer to notice of PRC IFS-MP

AIA Support
AIA Staff Email: Mobile:
Vickie Wong (Affinity) [email protected] 9726 2973
Oscar Ho  (CP3) [email protected] 91240986
Kelvin Ngan (One Team, 40/F) [email protected] 96802109

FAQ / Supplementary guideline

PRC Policy Contract Delivery:

PRC Policy Contract is delivered to client directly by AIA. If policy delivery is failure, we will inform consultant to follow by service log once receive the email notification message from AIA, for details, please kindly refer to Ref: A2017058 - Notification Email PRC Policy Contract Delivery Failure by DHL (Updated: 13 Mar 2017)

AIA Customer Hotline: 22328888

Scroll to Top