Post-Sales Calls
Important Notice:
- Effective from 7 Jun 2021, AXA will conduct post-sales calls to customers for Traditional Life Policies Replacement ("PSC-PR") to reaffirm customers understanding of the potential implications and risks for traditional life policy replacement. Please click HERE to view the related notice from AXA.
Existing PSC Arrangement:
1. Workflow
For HKFI requirements, please kindly refer to below link:
http://www.hkfi.org.hk/pdf/en/download/20150714_ILAS.pdf
2. Script
3. Letter templates
Uncertain Replies - Notification Letter Template
Unreachable Customer - Notification Letter Template
4. Bulletin 2017-108 Reminder-The Importance of the Post Sales Calls (Updated: 11 Jul 2019)
AXA Customer Hotline: 25191133