1. Payment proof is required to prove that the Proposed Policy Owner is the payer
2. # For cheque or bank draft not issued by local bank, it may require more than 4 weeks for clearance and handling fee may applies.
3. Accepting broker's email for reactivate the DDA and CCA for collection of outstanding contribution if the next collection still falls within the non-payment grace period and the previous rejection reasons was not a "fatal reason" (example of a "fatal reason" is "authority cancelled"), Heng An Standard Life CANNOT accept request for collection of partial outstanding premium.
4. Guideline for Credit Card & DDA Rejection Report. (Updated: 13 Dec 2011)
5. Payment must be made by Policy Owner or 3rd party payor with the following relationship:
- spouse
- Mother / Father
- Son / Daughter
The following must be submitted for payment from 3rd party:
(1) Source of Fund form to be signed by the policyowner and the 3rd party payer, information stated should be on the 3rd party payer If ‘Regular Savings from Salary’ is selected as Source of Wealth, please specify the total income in the past 12 months. For all other options selected, please specify the exact amount.
(2) Relationship confirmation, one of the following:
(a) Certified true copy of Family Relationship proof document
(b) State the relationship between the policyowner/3rd party payer with signature by the policyowner and the 3rd party payer, endorsed by the IFA (On the Addendum to Application* or On the Source of Fund* form under the blank area by (b))
(3) "Addendum to Application" stating reason for third party payment signed by policy owners and the third party payer and endorsed by the broker
(4) Certified true copy of Identification document (ID card copy or passport) of the 3rd party payer
(5) If the 3rd party payor is paying ongoing premium payments then a new payment method authorization form – DDA, CCA, etc, must be signed by the 3rd party payer
6. Client can pay by Cheque / bank draft / PPS / TT / Bank Transfer (updated: 22 May 2012)
7. Accepting broker's email for reactivate the DDA and CCA for collection of outstanding contribution.
8. Heng An Standard Life will resume the active DDA and CCA from suspend status (after 3 failed attempts) as per broker's email confirmation (OnePlatform's service log). Please do note that Heng An Standard Life CANNOT accept request for collection of partial outstanding premium, Heng An Standard Life can only arrange for collection of all outstanding premium(s) at the time of the nearest paired up (the 5th is pair up with the 20th and the 12th is pair up with the 27th) DDA and CCA collection run. (updated: 22 May 2012)
Initial premium
Payment made in currencies other than the policy currency will be subject to the exchange rate as determined by us.
1. Personal Cheque (in policy owner’s name)
• HKD, USD, GBP, EUR, JPY
• Made payable to "Heng An Standard Life (Asia) Limited" (Updated: 2 Dec 2020)
• Cheque date must be within 6 months
• Post-dated cheque is not accepted
• Cheque issued by a Non-HK Bank may require more than 4 weeks clearance
• All bank charges to be covered by the Policy Owner
2. Bank Transfer
• Must submit Transaction Advice which shows the bank account number and full name of the account holder in PRINTED format. The name of the account holder shown must be the same as the Proposed Policy Owner.
• If the Bank Transfer Advice without Payer Name and account number masked 3 digits, the following payment proof is required: (1) Transfer slip in Original / Certified by consultant, (2) Recent bank statement / bank card copy/ Bank Book (must contain client’s full name and full account number
It is NOT necessary for the bank statement to contain the actual transaction. (Updated: 2 April 2014)
3. Bank Draft #
• HKD, USD, GBP, EUR, JPY
• Made payable to "Heng An Standard Life (Asia) Limited" (Updated: 2 Dec 2020)
• A copy of the bank draft application stamped by bank
• Also must prove that the Proposed Policy Owner is the payer of the bank draft
• Bank Draft issued by a Non-HK Bank may require more than 4 weeks for clearance
• All bank charges to be covered by the Policy Owner
4. Bank Instruction Letter
• HKD, USD, GBP, EUR, JPY
• An one-off arrangement
• Complete the Bank Instruction Letter
• For HSBC bank account in Hong Kong only
• All bank charges to be covered by the Policy Owner
5. Telegraphic Transfer
• HKD, USD, GBP, EUR, JPY
• A copy of the Telegraphic Transfer application stamped by bank
• Also must prove that the Proposed Policy Owner is the payer of the Telegraphic Transfer
• All bank charges to be covered by the Policy Owner
• Please refer to bank information below
6. Credit Card
• HKD, USD
• Visa or Master only with a valid Card Expiry Date
• Need to attach the credit card copy if the total payment amount is over HKD39,000 or USD5,000
• Paymet up to HKD100,000 or USD12,500 accept free of charge
• Any amount over this will incur a 1% handling charge on the difference
• Complete the Credit Card Payment Instruction Form for One Off Payment
• If the total payment is over HKD39,000 or USD5,000 and the card is issued in China with the China UnionPay logo,
please submit the payment by other method in accordance with the State Administration of Foreign Exchange on Regulating the Administration over Bank Cards in Foreign Currency Bank Cards
Bank account name : Heng An Standard Life (Asia) Limited
Heng An Standard Life Customer Hotline: 21690300