Important Notice
1. Please note that the plan will automatically lapsed if no initial/regular premium was received after 45 days.
2. Notice of Lapsation notice will send by AIA within 30 days (after the plan is lapsed). AIA won't accept any reinstate or extend requested.
3. CS will upload Outstanding Payment Report on Megaport on mid and end of each month.
4. For other premium payment channels, please kindly refer to AIA website (updated: 23 Apr 2013)
5. Policy number must be filled on all AIA POS Request for Change Form, otherwise, AIA will not process the request and will return the request form. (Updated: 15 Mar 2017)
Descriptions of column title in AIA outstanding payment report
Premium Due Date : The month that the premium is missed. For example, Oct-2005 means the premium on Oct,05 is missed.
Settlement Due Date : This is the last chance for client to settle the outstanding payment. If client cannot settle the outstanding
payment on or before the settlement due date, the policy will be auto-lapsed without notification.
Date of Collection : The last time that AIA debit client's money by DDA.
This will only show the date of collection within one(1) month. If you find this blank in the report, it means that the last date of collecting premium has been over 1 month.
Table of Reject Reason and subsequent action needed
| Reject Reason | Descriptions and subsequent action |
| Insufficient Funds | Not enough money in client's account for debit. Should follow the procedure below for paying the outstanding premium. |
| Refer to A/C Holder | This is the reason feedback from bank to AIA. Client should refer to his / her bank for the reason. |
| Refer to Drawer | Not enough money in client's account for debit. Should follow the procedure below for paying the outstanding premium. |
| Drawn vs Unclear Effects | This is the reason feedback from bank to AIA. Client should refer to his / her bank for the reason. |
| Authority Cancelled | The direct debit authorization is cancelled. Need to set up a new DDA |
| Refer to Card Centre | This is the reason feedback from bank. Client should refer to his/her Card Centre. |
| No Authority | The direct debit authorization is cancelled. Need to set up a new DDA |
| Effective date later than due date | This reason will only shown for those new DDA set up. This message means the DDA has been set up.
However, the 1st DDA date is later than the premium due date. So, AIA will automatically debit 2 months’ premium in the coming debit date. Your attention should be paid if the 1st debit is still failed, the policy will be much closer to the lapse date. |
| No DA form / Premium overdue | This reason will only shown for those new DDA set up. This message means either NODDA form is submitted or the DDA is failed to set up. Client need to submit a new DDA form plus 2 months premium by cheque. |
For Client whose has 1 missing payment
(1) Please notify your client to put 2 monthly contribution amounts in autopay account before next DDA date.
(2) AIA will arrange the debit the autopay amount twice automatically.
For Client whose has 2 missing payments
(1) Please notify your client to send a crossed cheque with policy number quoted on the back of the cheque. AIA only acceptes the cheque payee name as "AIA International Limited" (updated: 31 Mar 2020)
(2) Submit the cheque to SOD drop box together with CS eform
For Client whose has 2 missing payments and remaining less than 3 days to Settlement Due Date
(1) Notify the client and tell him the policy number
(2) For premium payment channels, please kindly refer to AIA website (updated: 20 May 2013)
The client has to know the policy number when paying the cash.
AIA Customer Hotline: 22328888