Important notes:
Generali suggests to inform CI Claims as soon as possible by phone first when the Insured diagnosis.
Written notice should be submitted to Generali within 60 days from the diagnosis date of the Critical Illness.
Generali reserves the right to have the Insured medically examined by their appointed Medical Practitioner.
Checklist
1. Critical Illness Claim Form – Part I (completed by the Policyholder)
2. Critical Illness Claim Form – Part II [for all others] (Updated: 1 Dec 2020)/ [for heart attack] / [for cancer related illness] / [for coronary artery disease] / [for stroke] (completed by the attending doctor of the Insured)
3. Particular Disease Claim Form
4. Sick Leave Certificate
5. Patient Card Copy
6. Referral Letter to Specialists
7. CS eform
8. Additional information may be required if necessary:
Medical and / or Laboratory Test Report
Discharge Summary
Pathological Report
If documents are not written in English / Chinese, the Policyholder needs to provide the valid translation
Generali Customer Hotline：3187 6187