Important Notice
The ownership of Cigna Worldwide Life Insurance Company Limited (“Cigna Life”) was transferred to the Chubb group in July 2022 and Cigna Life had been renamed to “Chubb Life Insurance Hong Kong Limited”. The policies originally under Cigna Life have already been transferred to one of the following companies: (1) Chubb Life Insurance Hong Kong Limited or (2) Cigna Worldwide General Insurance Company Limited. Meanwhile, please note that Chubb Life Insurance Hong Kong Limited and Chubb Life Insurance Company Limited are two different entities currently. To avoid using incorrect provider’s form and information, it is suggested you send Service Log to check the latest policy information. (Updated: 12 Apr 2024)
1. Written notice of claim should be given to Cigna's Customer Fulfillment Claim (CFC) within 30 days after the
occurrence or commencement of any loss covered.
2. Receipt & Discharge
Beneficiary(ies) should duly sign and return the Receipt and Discharge to the company for record keeping to
acknowledge the claim payment and to verify that the company liability is fully discharged.
3. Identity card copy is not required for claims request normally, however, Cigna reserve the right to request this document on a case-by-case basis. (Updated: 18 Jun 2021)
Checklist:
For Cigna HealthFirst Choice & Elite Medical Plan:
1. HealthFirst Series Hospitalization/Medical Expense Claim Form ([H1])
2. Original medical receipts
3. Related medical documentation issued by attending physician/hospital
4. CS eform
For application of Guarantee of Payment (GOP) before hospitalization:
1. HealthFirst Series Hospital Pre-Admission Form ([H2])
Cigna may require further information.
| Services | Contact Details | Services Providers |
| 24-Hour Cigna HealthFirst Hotline*
- General claims and policy enquiry - Application for Guarantee of Payment or prior approval - Health-related advice |
(852) 8203 2202 | Quality HealthCare Medical Services Limited |
| 24-hour Worldwide Medical Assistance
- Worldwide assistance on medical emergency |
(852) 3122 2222 | International SOS |
| Second Medical Opinion Service
- Advice from top medical experts on dread diseases |
(852) 2887 0099 | MedicNet Services Limited |
| Cigna Customer Service Hotline^
- Claim enquiry on Life Benefit |
(852) 2560 1990 | Cigna Worldwide Life Insurance Company Limited |
| Cigna Lifelong Preventive Program
- Free health check and influenza vaccination, advance booking is required |
(852) 2851 3303 | Quality HealthCare Medical Services Limited |
| Cigna Health & Wellness Program
- An array of health services at up to 40% discount |
www.cigna.com.hk | Please refer to our website for the latest offers |
| QHMS Claims Department (Third Party Administration)
Address: 3/F, Skyline Tower, 39 Wan Kwong Road, Kowloon Bay, Kowloon |
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| Customer Fulfillment Claim (CFC)
Address: 25/F, Sunning Plaza, 10 Hysan Avenue, Causeway Bay, Hong Kong |
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Remarks:
*Applicable to Cigna HealthFirst Choice Medical Plan only
^Applicable to Cigna HealthFirst TopUp Medical Plan only
Cigna Customer Hotline：25601990 >1>3