Withdrawal - Zurich

Important Notice

1.  Most documents should be submitted within 26 calendar days after sign date of client.

2.  For Vista, client cannot apply for this option within initial contribution period.  If the client wants to withdraw money, he can only apply for fully surrender.

3.  If the client applies for this option after initial contribution period, no commission will be clawed backed and no surrender charge will be applied to client account.

4.  Consultant can check the maximum encashment value via ZIO.

5.  For Vista and EIB, Zurich will redeem the fund units according to the individual fund weighting in the portfolio. Please be reminded that Zurich does not accept any request of encashment for any specified fund(s) for Vista and EIB.

6.  For IWA, Zurich accepts the request for encashment of any specified fund(s).

7.  For Vista III, if within ICP, the encashment value must be NIL.

8.  Effective from September 16, 2018, Zurich accepts scanned encashment requests (Partial surrender/full surrender and maturity forms) from customer’s registered email address and the details are as follows: (Updated: 28 Sep 2018)

- Zurich would accept a scanned encashment request received from customer’s registered email address.

- Joint owners can send the encashment request from either of their registered email addresses.

- To prevent duplicate request, it is not necessary to send the original form to Zurich.

- Scanned encashment request should be emailed to [email protected].

Checklist 

1. (A) Encashment Surrender Form For Regular Premium ([E2]) (For Futura and Vista)

• Before filling the form, please check the max encashment value of the policy via ZIO directly.
• Please note that if there is a pending transaction, the maximum partial encashment value will not be available. (Updated: 4 Nov 2015)

(B) Encashment Surrender Form For Single Premium ([E3]) (For EIB and IWA)

On page 2 of the above Claim Form, please pay attention to the following :

• Option A - It is clear that it is a full surrender.

o    Client is NOT required to return the policy document to Zurich when applying     for a full surrender. Policy document has to be returned when client applying for a policy loan. Client can ignore and not to tick the options of "I have enclosed my original documents"&"I have completed the lost plan indemnity section" on the full or partial encashment form. (Updated: 4 Nov 2015)

o    If client asks for a specific amount, please write down the amount. (As the fund value would be fluctuated daily, so requested amount do not be too close to the maximum partial surrender value)

o    If client asks for a maximum partial surrender, please write down "maximum" in the amount box.

• Option D - (for IWA ONLY to sell particular funds). IWA is allowed to sell particular funds. If client choose this option, please write down the fund code, fund name and the % of withdrawal amount. If client takes this option, please make sure their requested amount is below the maximum partial surrender amount.

For client receive payment by cheque, please ensure the residential address written on #4 Method of payment is the same as the latest residential address recorded in Zurich. If the residential address has changed and it is different from our existing record, please also submit  an address proof in order for Zurich to fulfill the AML requirement2. CS eform

2.  CS eform

3.  Certified residential address proof (Updated: 17 Jan 2014) (It is optional if submitted previously and it is still valid. It is also subject to Zurich’s record if it should be submitted again.) (Updated: 21 June 2017)

Client needs to fulfill both principal and OWM address proof requirement, for details, please refer to:

OWM address proof requirement AND Zurich - Address Proof Requirement.

With Consultant printed full name and signature

4.  Certified HKID copy (It is optional if submitted previously and it is still valid. It is also subject to Zurich’s record if it should be submitted again.) (Updated: 21 June 2017)

• With signature of consultant, printed full name of consultant
• For customers residing in Hong Kong but not holding a permanent Hong Kong Identity Card,  both

(1) suitably certified true copies of the originals of the passport (pages bearing photo, signature and the entry chop)

If client unable to provide either one of the suitably certified true copies of the originals of the full passport and

national identification card, the client can provide the following to provie their nationalities: (Updated: 6 Jun 2012)

(a).  Original of the client's signed declaration- state the reason why the client is not able to provide national ID nor

Chinese passport (which are the primary document for verification); plus

(b).  a valid Permit for Proceeding to Hong Kong and Macao (commonly know as 'One-way Permit')

《前往港澳通行証》(慣稱「單程通行證」) or

(c).  a valid Document of Identity  《簽證身份書》(commonly known as "DI") for visa purpose.

 AND,

(2) Non-permanent Hong Kong Identity card bearing photograph are needed

Please note: Zurich will not require the client to submit identity proof nor address proof to process the encashment request if the client has not changed the identity nor change of address against Zurich records as well as this is not a high risk case. ​​​​​​​

Payment Methods

If the client chooses Telegraphic Transfer (TT)

Clients bank will charge the TT charge to clients account.

Client should receive money in bank account specified in the form within 3-4 weeks after date of submission.

Zurich Customer Hotline: 3405 7150 (for general enquiries ONLY)