User Guide of Portal
GenConnect is a new illustration system, launched by Generali on 05 Dec 2019.
URL: https://genconnect.generali.com.hk/pos
Click HERE to download the user guide of GenConnect. (Updated: 24 Jul 2023)
GenConnect – User Guide (Eng/Chi) for New Features (Generate sales illustrations and Manage client profiles). (Updated: 28 Sep 2023)
GenConnect - User Guide (Eng/Chi) for Multi-Factor Authentication (MFA). (Updated: 01 Mar 2024)
How to apply your login account?
- Create CS General Service Log (Department = CS-General, Service Subject = Provider Website).
- Please indicate the name of insurance provider (i.e. Generali) in the service log.
- Generali will send an activation email to you after account created. Please click on the link to set your password within 24 hours upon receipt of the email.
- Please DO NOT click on the "Register" link in the login page.
How to reset your password?
- Click on the "Forgot Password" link in the login page.
- Input your login ID and registered email address.
- Generali will send you an email for password reset. Please click on the link to set your new password within 24 hours upon receipt of the email.