Withdrawal - AIA

Important Notice

1. Policy number must be filled on all AIA POS Request for Change Form, otherwise, AIA will not process the request and will return the request form. (Updated: 15 Mar 2017)
2. All the form details must be filled in ENGLISH.
3. Most AIA forms should be submitted to SOD within 10 calendar days after sign date of client.
4. Partial surrender is NOT allowed during ICP (Initial Contribution Period). If client wants to withdraw money, client can only apply for fully surrender.
5. The partial surrender amount can only be drawn from Accumulation unit account.
6. The minimum partial surrender amount is USD600.
7. After partial surrender, the minimum remaining balance in the Accumulation units account should be more than USD1,500 (depends on product).
8. If the client applies for this option after ICP, no commission will be clawed back and no surrender charge will be applied to client account.

For "Capital Builder"  

• The minimum partial surrender amount is USD600.
• After partial surrender, the minimum remaining balance in the Accumulation units account should be more than USD3,000.
• If the partial surrender is made within 5 years, the client will be subjected to a surrender charge as below table.

• The minimum partial surrender amount is USD600.
• After partial surrender, the minimum remaining balance in the Accumulation units account should be more than USD1,500.

Checklist

1a. Request for Investment-linked / Universal Life Plan Services ([R11])

• If client want to withdrawal fund unit in account, they can fill in the information in Part A and state clear the withdrawal fund code & fund unit, then also fill in the cheque arrangement in HKD or policy currency and the cheque send to client registered correspondence address, after all the information provided then the owner can sign on the form and send to SOD/AIA for processing. (Updated: 30 Sept 2011)

OR 1b. Policy Account Value Request Form ([P4]) – if client would like to withdraw guaranteed cash value of basic plan:

• Client can specify the withdrawal amount of"Guaranteed Cash Value of Basic Plan"in Part I Section B and AIA will reduce the face amount proportionally according to the withdrawal amount.
• As withdrawal of guaranteed cash value will result in a reduction of basic face amount, it will be considered as the policy being partially surrendered. The proportionate guaranteed cash value when pay will be less any outstanding loan. The Maturity Dividend/ Maturity Bonus (if applicable) will also be paid proportionally. (Updated: 9 Sept 2016)

2.  Certified HKID copy

3.  CS eform

4.  Address proof is not required unless it is required by AIA, or OnePlatform has to conduct further verification with the client's identity. For PRC clients, according to the MCV guidelines, if customers declare their correspondence address is in Hong Kong, address proof is required. (Updated: 24 Oct 2017)

Procedure

1. After AIA received all required document, it will withdraw money from client account within maximum of 30 days.
2. AIA will issue confirmation letter to client and OnePlatform within 5 weeks.

Payment Methods

• For HKD cheque, cheque will be sent to client's postal address within maximum of 30 days after receipt of all required document.
• For USD cheque, cheque or bank draft will be sent to client's postal address within maximum of 30 days after receipt of all required document. Please note the bank may charge extra fee to client and need arount 2 - 3 weeks to clear the cheuqe, when the client bank-in the cheque.
• For PRC customer, please refer to Ref A2017131 - Withdraw and Claims Payment Method for PRC Customer
• More related information:
  • 內地中國銀行分行 (Updated: 6 June 2017).

Special Case (Updated: 20 March 2013)

• For client would like to withdraw FPDA (if available), please submit the following documents:

1. Policy Account Value Request Form ([P4])
2. CS eform
3. HKID card copy (if client hasn't submitted to AIA before)

Effective from 25 March 2019, a new option will be available for policy values withdrawal. This brand new option allows customers to setup a standing instruction for withdraw of regular cash based on the preference of the customers’ choice which can be annually or monthly. More details, please refer to the Ref A2019057-Brand-new Service of Regular Cash Withdrawal. (Updated: 29 Mar 2019)

• Request for Regular Cash Withdrawal Form ([R15])

AIA Customer Hotline: 22328888