DDA payment
HKDD Run Schedule
For 2025, please refer to HKDD Collection Dates 2025 (Updated: 4 Jun 2025)
For 2024, please refer to HKDD Collection Dates 2024 (Updated: 9 Feb 2024)
For 2023, please refer to HKDD Collection Dates 2023 (Updated: 13 Jan 2023)
For 2022, please refer to HKDD Collection Dates 2022 (Updated: 03 Jan 2022)
For 2021, please refer to HKDD Collection Dates 2021 (Updated: 5 Jan 2021)
In order to make sure the client instruction can be proceeded properly, please refer to the following turn around time (TAT) of holding HK Direct Debit or Credit card collections (for both New Business and Existing policies) for reference. (Updated: 24 Apr 2015)
| Collection (DD / CC) | TAT (working days) |
| After Sales | 2 |
| New Business | 3 |
Please see the example below for more specific explanation:
The coming collection date: 5 May 2015
The latest notification date to hold collection (for both DD and CC collection):
After Sales: 30 April 2015
New Business: 29 April 2015.
Additional credit card runs in 2013 (updated: 5 Jul 2013)
Please note that there will be additional credit card runs with effect from 28 June 2013 so as to facilitate the payment collection process. For your reference, below is the additional credit card run schedule for 2013:
Run Date | | Primary/ |Settlement
-----------+-----------+-----------+-----------
| | Secondary | Date
-----------+-----------+-----------+-----------
28/06/2013 | Friday | P |28/06/2013
26/07/2013 | Friday | S |26/07/2013
30/08/2013 | Friday | P |30/08/2013
06/09/201 | Friday | S | 06/09/2013
27/09/2013 | Friday | P |27/09/2013
04/10/2013 | Friday | S |04/10/2013
31/10/2013 | Thursday | P |31/10/2013
08/11/2013 | Friday | S |08/11/2013
29/11/2013 | Friday | P |29/11/2013
06/12/2013 | Friday | S |06/12/2013
31/12/2013 | Tuesday | P |31/12/2013
Notes (Updated: 18 Feb 2014)
1) Zurich will attempt to collect the premium due from the client's bank account on the primary run date of the HKDD collection schedule.
2) If the first attempt is rejected, Zurich will send a notification letter to the client and OnePlatform(Exclude rejected reason: D.A.U.E). The consultant can also refer to the ''Zurich Weekly DDA Rejection Report'' on Megaport of OnePlatform Client Servicing for updates.
3) If the first attempt is rejected, Zurich will make 3 additional attempts to collect the premium on next available run date.
4) If Zurich attempts 4 times continuously to collect premium and all are rejected, the bank account will be on hold automatically and Zurich will stop the premium collection until receiving further notice from OnePlatform.
5) If the attempt is rejected due to "D.A.U.E.", the bank account will be on hold immediately and Zurich will stop the premium collection until receiving further notice from OnePlatform. No notification letter will be sent to the client and OnePlatform.
6) To resume the premium collection, the consultant may send a service log with a clear collection schedule to CSD. Alternatively, the consultant may call to CSD for the arrangement.
7) Upon receipt of the service log or call, CSD will forward the request to Zurich to resume premium collection.
8) Please remind the client to arrange sufficient funds in the bank account for Zurich's collection.
DDA collection run logic in example
Credit Card Run Schedule
For 2021 credit card debit date, please refer to CC Run Dates 2021 (Updated: 5 Jan 2021)
Notes
(1) Zurich will collect the monthly contribution from the client’s credit card on the primary run date of the Credit Card Run schedule.
(2) If the collection is rejected, Zurich will collect the premium again for the following 3 weeks.
(3) If Zurich collects the premium for 4 times consecutively (including the first attempt) and all are rejected, Zurich will stop the premium collection automatically.
(4) To resume the premium collection, consultant is required to send a service log with a clear collection schedule to CSD to instruct Zurichto do so.
(5) Please also remind the client to arrange with the bank to ensure the credit card collection is authorized.
(6) Upon receipt of the service log, CSD will forward it to Zurich to resume the premium collection as requested.
Standing Order Payment (BSO)
Client’s bank will send the Standing Order payment to Zurich’s bank account according to the date on the BSO form.
If the client has a missing premium, client is required to submit a personal named cheque to settle the missing premium. It is because Zurich is unable to collect the premium for a policy whose payment method is BSO.
Zurich Customer Hotline: 3405 7150 (for general enquiries ONLY)