Note: Generally all of the payment methods listed in the “Premium Collection Channel” can be used to pay initial premium except Autopay. (Updated: 11 Aug 2017)
Effective from 19 June 2017, opening hours of all Citibank’s counter service will be adjusted as follows:
Opening Hours of Counter Service
Monday – Friday
9:30a.m - 5:00p.m.
Saturday
9:30a.m - 12:30p.m.
Remark: Please note that customers need to pay in person if they choose to settle premium at Citibank. They can settle premium for up to 3 policies at a time.(Updated: 15 Jun 2017)
Policy number must be filled on all AIA POS Request for Change Form, otherwise, AIA will not process the request and will return the request form. (Updated: 15 Mar 2017)
Option 1: Pays premium at Cashier Offices
1. Effective from 15 January 2019, the new operational guideline on definition of “Eligible Payor” will be applicable to all new and renewal policies. Below are the highlights of this new guideline:
Applicable to customers who settle premium of new and/or renewal policies at Cashier Offices;
Apart from accepting premium payment from policyowner/insured’s parents, spouse, children, AIA will also accept policyowner/insured’s siblings, grandparents, grandchildren, parents-in-law as “Eligible Payor” for all types of policies.
When the premium payment amount reaches a specific amount, AIA will also require the payor to provide the related supporting documents and/or the "Payment Declaration Form ([P8])".
Remarks:
Cashier Offices will check the relationship between policyowner/insured and payor. For cash payment or credit card payment, identity document is required from the payor for identification and record purpose.
Or its equivalent in other currencies.
When company settles premium more than USD5,000 of premium, "Payment Declaration Form - Company Account ([T1])" should be completed; if premium is more than USD60,000, payor should provide additional documents (such as company search report or other equivalent document within 1 year) to prove that he/she is the company owner or shareholder holding at least 50% of the shares or voting rights of that company.
2. Effective from 01 Oct 2018, the Policyowner/Applicant who makes premium payment by bank draft at AIA Cashier Offices and the payment is over US$30,000, he/she will be required to sign and submit the “Payment Declaration Form – Bank draft [P7]” or provide the receipt issued by the bank. For other payment amounts by bank draft, please refer to the table below: (Updated: 13 Jul 2020)
3. Cash payment at Cashier offices (Updated: 29 Oct 2021)
The annual cash limit of each policyowner (include all policies owned) will be USD60,000 or its equivalent#. Moreover, for cash payment USD30,000 or above for each policy made at Cashier offices, customer is required to sign “Payment Declaration Form” (Payment Declaration Form only available in cashier counter when client pay cash in cashier counter.)
Before 1 July 2020
On or after 1 July 2020
Cash payment
USD 15,000 (per policy)
USD 60,000 (per policyowner)
# Include cash payments at all payment channels
Option 2: Pays premium (Except Cashier Offices)
1. Parent pays for Child (child is policy owner) / Child pays for Parent (parent is policy owner)
Birth certificate may be needed if payer's information is not mentioned in the application form. In the first place, client can write down the relationship of the payor and policy insured at the back of the cheque.
2. Third party payment from Corporation/Company (Updated: 6 Dec 2017)
AIA only accept payment from a Corporation or Company if the policy owner, the insured, or the beneficiary or their direct family member# of the policy holds at least 50% of the shares or voting rights of that company. Please refer to the following table:
Remarks: * * Shareholder refers to individual shareholder holds at least 50% of the shares.
** New version of “Payment Declaration Form” is applicable for payment by Bank Telegraphic Transfer, CHATS & Company cheque.
*** Or equivalent to other currencies.
3. Effective from 25 June 2018, an additional payment channel by accepting RMB cash offered by AIA. Customers can settle policy premium (New and Renewal premium) at 4 designated branches of Citibank (Hong Kong). Details are as follows:
3-month initial premium is a must for monthly / quarterly premium mode. For Half year / Annual payment mode, 6 month and 12 month initial premium are also required respectively. However, AIA accept the initial premium is paid not at the same time with the application submission. Please note that deadline of the initial premium payment will be 1 month after the case is approved, or counter-offered.
1. Cheque and Bank Draft
AIA ONLY ACCEPTS a crossed cheque made payable to " AIA International Limited". (updated: 28 Aug 2017)
Please attach the Bank Draft Receipt.
Mark the policy number, name of insured, consultant code and name, purpose of payment (e.g. new business premium, renewal premium, reinstatement, etc.) and breakdown of payment for each policy (if for more than one policy) at the back of the cheque or bank draft.
The exchange rate will be varied from day to day, please refer to the exchange date on AIA’s website the date that client pay the payment.
2. Credit Card
For more details, please refer to Premium Collection Channels [Eng][Chi]
3. ATM, Bank Deposit Payment and Online Payment
No need to submit ATM slip or bank deposit slip.
Receipt will not be issued for ATM payment. Please keep the confirmation advice for your record.
Pay from an online account of the official website of PPS, JETCO, HSBC and Bank of China (Hong Kong) Limited.
The 10-digit PPS / ATM Bill Account Number is the Policy Number having the following number to replace the respective first alphabet of the Policy Number:
For policy number that starts with:
Please press
"B"
"1"
"E"
"2"
"P"
"3"
"A"
"4"
"C"
"5"
"G"
"6"
"M"
"8"
"V"
"9"
No alphabet
"0" (before entering the policy number)
For ATM Payment- After login, do not pay the premium through transfer.- Select “Bill Payment" >> "Insurance" >> "AIA International Limited / AIA Int'l Ltd”.
- Select the appropriate category for the Bill Type, such as
Number
Category
01
Policy Premium Payment / Renewal Premium (together with levy)
03
Policy Adjustment or Reinstatement Payment
05
AIA Vitality Membership Fee / Insurance Levy
4. Telegrapic Transfer (TT) (not applicable for PRC applicants for initial payment)
Hong Kong
Bank
Citibank, N.A. Hong Kong Branch
Bank Address
Champion Tower, Three Garden Road, Central, Hong Kong
Monthly mode premiums must be paid via autopay. Cashier offices will not accept monthly payment without receiving a completed DDA Form for setting up autopay. This applies to both customers and agents when paying their own individual policies.
2. Autopay by Credit Card
When the applicants use non CCBA credit card (VISA / Master / American Express/JCB) to pay the renewal premium, Consultant is required to submit the completed “Handling Fee Acceptance Slip”([H1]) together with the “Credit Card Authorization Form”
3. ATM, Bank Deposit Payment and Online Payment
With immediate effect from 16 November 2018, customers can settle the following payments with their Visa / MasterCard at AIA corporate website (AIA.COM.HK): (1) AIA Vitality Membership Renewal Fee (2) Outstanding Levy, more details please refer to (Ref: A2018241) New Added Online Credit Card Payment Method. (Updated: 19 Nov 2018)
4. Cheque and Bank Draft
5. Premium Installment Plan Auto Renewal Services by CCB credit card (Updated: 28 Apr 2015)
All of the AIA Capital Saver Policies are paid by Direct Debit Authorization.
For those policies with commence date 1st -15th, they are debited on 1st payment cycle, AIA will debit client's bank account on 1st – 4th of each month for that month contribution.
For those policies with commence date 16th – 31st, they are debited on 2nd payment cycle, AIA will debit client's bank account on 15th – 18th of each month for that month contribution.
It is not acceptable by AIA for third party payment or cash for initial premiums.
For the first 2 month premiums, AIA offers the flexibility of using personal cheque. AIA also require a DDA form to be filled in for monthly case.
For initial payment, all premiums paid through e-payment channels (which include PPS, ATM and internet banking) will take at least three (3) working days for processing.
Please be reminded that those policyholders, who select to use the above mentioned payment channels, should make their payments at least three (3) working days before the expiry of the Grace Period.
The Grace Period is 30 days from the Premium Due Date of the policy, NOT 45 days, while Late Payment Period is 14 days after the Grace Period.
Third Party Payment
Option 1: Pays premium at Cashier Offices
Effective from 15 January 2019, the new operational guideline on definition of "Eligible Payor" will be applicable to all new and renewal policies. Below are the highlights of this new guideline:
Applicable to customers who settle premium of new and/or renewal policies at Cashier Offices;
Apart from accepting premium payment from policyowner/insured's parents, spouse, children, AIA will also accept policyowner/insured's siblings, grandparents, grandchildren, parents-in-law as "Eligible Payor" for all types of policies.
When the premium payment amount reaches a specific amount, AIA will also require the payor to provide the related supporting documents and/or the "Payment Declaration Form([P8])".
Remarks:
Cashier Offices will check the relationship between policyowner/insured and payor. For cash payment or credit card payment, identity document is required from the payor for identification and record purpose.
Or its equivalent in other currencies.
When company settles premium more than USD5,000 of premium, "Payment Declaration Form - Company Account ([T1])" should be completed; if premium is more than USD60,000, payor should provide additional documents (such as company search report or other equivalent document within 1 year) to prove that he/she is the company owner or shareholder holding at least 50% of the shares or voting rights of that company.
Option 2: Pays premium (Except Cashier Offices)
Parent pays for Child (child is policy owner) / Child pays for Parent (parent is policy owner).
Birth certificate may be needed if payer's information is not mentioned in the application form. In the first place, client can write down the relationship of the payor and policy insured at the back of the cheque.
Third party payment from Corporation/Company (Updated: 6 Dec 2017) - AIA only accept payment from a Corporation or Company if the policy owner, the insured, or the beneficiary or their direct family member of the policy holds at least 50% of the shares or voting rights of that company. Please refer to the following table:
Remarks:
Shareholder refers to individual shareholder holds at least 50% of the shares.
New version of “Payment Declaration Form” is applicable for payment by Bank Telegraphic Transfer, CHATS & Company cheque.
