Important Notice
Most documents should be submitted to SOD within 26 calendar days after sign date of client.
Please note that a policy duplicate will be generated and it will be posted to the client by normal post. (Updated: 4 Nov 2015)
Checklist
1. Lost Policy Declaration and indemnity form ([L1])
2. CS eform
3. Certified true copy of HKID and address proof
For customers residing in Hong Kong but not holding a permanent Hong Kong Identity Card, need to submit both
(1) suitably certified true copies of the originals of the passport (pages bearing photo, signature and the entry chop)
If client is unable to provide either one of the suitably certified true copies of the originals of the full passport and national identification card, the client can provide the following to provie their nationalities: (Updated: 6 Jun 2012)
- Original of the client's signed declaration- state the reason why the client is not able to provide national ID nor Chinese passport (which are the primary document for verification); plus
- A valid Permit for Proceeding to Hong Kong and Macao (commonly know as 'One-way Permit') 《前往港澳通行証》(慣稱「單程通行證」) or
- A valid Document of Identity 《簽證身份書》(commonly know as "DI") for visa purpose.
AND,
(2) Non-permanent Hong Kong Identity card bearing photograph are needed.
Zurich Customer Hotline: 3405 7150 (for general enquiries ONLY)